Connect G3 to the Internet via Ethernet port

You can connect your G3 to the Internet by inserting a LAN cable from the router into the Ethernet port. DHCP must be enabled on the router. No further configuration is required.

Connect G2 or G3 to a Wi-Fi network

You can connect your G2 or G3 to a Wi-Fi network in two different ways:

• Through the app
• Using a WPS connection

Please refer to the in-app instructions or the user manual for more information.

You can download the manual:

1. G2 manual.
2. G3 manual

Connect G2 or G3 to a different Wi-Fi network

If you change your router or change a Wi-Fi name (SSID), you will have to connect your G2 or G3 again to a new Wi-Fi network:

1. Reset your G2 or G3 by holding the WPS/reset button for 6 seconds and
2. Open Settings in the HeatNext app and choose Communication gateway configuration - Connect the G2/G3 device to Wi-Fi and follow the instructions in the app.

Resetting the communication module

You need to reset the G2 or G3 communication module to connect it to a different Wi-Fi network.

It only removes the information necessary to connect to a Wi-Fi network, like Wi-Fi network name (SSID) and password.

Resetting a communication module does not remove any information from your user account.

Troubleshooting

For any connectivity issue, refer to in-app instructions, as we’re always trying to provide contextual diagnostic information for your G2 or G3 and controller connectivity.

If the in-app troubleshooting information does not solve the issue for you, contact us.

Supported routers and Wi-Fi security

G2 and G3 communication modules generally support all modern Wi-Fi routers. However, the following information should be taken into consideration:

• Open access without password protection
• WEP-40
• WEP-104
• WPA (AES & TKIP)
• WPA2 (AES, TKIP & Mixed mode)